Shipping & Delivery

At Rohi Threads, we take great care to ensure your pieces arrive safely and beautifully — from our Byron Bay base to your home.

Shipping Destinations & Cost

Australia & New Zealand - Free Shipping 🤍

We offer free shipping across Australia and New Zealand on all rugs, with no minimum spend required.

Other International Destinations

If you’re located outside of Australia or New Zealand, please get in touch at hello@rohithreads.com.au for a custom shipping quote. We’re always happy to explore options where possible.

Order Preparation & Dispatch

Every Rohi piece is carefully quality-checked before leaving us.

✺ Orders are dispatched from Byron Bay, Australia
✺ Please allow 2-5 business days for your order to be prepared and packed
✺ Once dispatched, you’ll receive a shipping confirmation email with tracking details with estimated Delivery Timeframes below

Estimated Delivery Timeframes

Please note that delivery timeframes are estimates and may vary during busy periods or due to remote delivery locations.

Taxes & Duties

Australia & New Zealand

All Australian and New Zealand orders are shipped with no additional shipping costs upon delivery.

You won’t be charged anything further once your order is placed.

International Orders

Local customs duties or import taxes may apply depending on your country’s regulations.

If applicable, these costs are the responsibility of the customer.

If you’re unsure, feel free to get in touch before purchasing - I’m always happy to help.

A Few Important Notes

✺ Please ensure your shipping address and contact details are correct at checkout
✺ Unfortunately, parcels cannot be rerouted once dispatched
✺ If an order is returned due to an incorrect address, failed delivery, or refused delivery, re-shipping fees may apply

Questions?

If you have any questions about shipping, delivery, or international orders, feel free to get in touch at:

hello@rohithreads.com.au

I’m always happy to help ✨

A Moroccan Berber rug is a timeless, handwoven piece that brings warmth, texture, and tradition into your home. To preserve its beauty for years to come, proper Moroccan rug cleaning and care is essential. In this guide, we share expert tips on maintaining your Berber rug, from routine upkeep to deeper cleaning techniques—so your rug stays vibrant, soft, and long-lasting.

Professional Washing Before Delivery

Regular Maintenance

1. Vacuuming – Use a vacuum with a gentle suction setting or a handheld vacuum to remove dust and debris. Avoid using a beater bar as it can damage the fibers.

2. Shaking & Beating – Take your rug outside and shake it out to remove loose dirt. For deeper cleaning, use a rug beater to loosen embedded dust.

3. Rotating – Rotate your rug every few months to ensure even wear and prevent fading from prolonged sun exposure.

Spot Cleaning Stains

1. Act Fast – Blot spills immediately with a clean, dry cloth to prevent staining. Avoid rubbing, as this can push the stain deeper into the fibers.

2. Mild Cleaning Solution – Mix a solution of mild dish soap and cold water. Dab the stain gently using a soft cloth or sponge.

3. Rinse & Dry – After cleaning, use a damp cloth to remove any soap residue. Allow the rug to air dry completely before placing it back.

Professional Cleaning

For heavily soiled or antique Moroccan Berber rugs, professional cleaning is recommended. Ensure the cleaner specialises in natural wool and handwoven textiles.

Thank you for choosing Rohi Threads. Each rug in our collection is hand-selected, one-of-a-kind, and carries the spirit of traditional Moroccan craftsmanship. Many of our pieces are vintage or handmade, which means no two are ever the same — and each comes with its own story.

All Sales Are Final

Because of the unique nature of our rugs, all purchases are final. We do not offer refunds or returns based on change of mind.

Please keep in mind:
Our rugs are crafted by hand and often made decades ago. Slight irregularities, natural wear, frayed edges, asymmetry, or minor fading are not considered faults — they are a celebrated part of the piece’s history and handmade nature. We call it perfectly imperfect, and it’s what makes each rug truly special.

Damaged, Faulty or Misdescribed Items

While returns aren’t accepted, we care about your experience. If your rug arrives significantly damaged during transit or is not as described, please contact us within 10 days of receiving your order.

• Email us at hello@rohithreads.com.au with your order number and clear photos of the issue.

• We will assess the matter and offer an appropriate resolution, which may include:

  • A partial or full refund, or

  • A replacement or store credit, if available.

Please note: we cannot accept claims for small imperfections that are consistent with vintage or handmade items.

Received the Wrong Rug?

If you receive an item in error (e.g. the wrong rug was sent), we’ll make it right at no cost to you — including organising the exchange or return shipping.

Pre-Purchase Support

We welcome questions before you order. If you’d like more information about a rug, its condition, colours, or styling — please reach out to us at hello@rohithreads.com.au. We're here to help you feel confident in your purchase.