Refund policy
Buy With Confidence
We understand that choosing a rug online can feel like a big decision.
While we do our best to accurately represent every piece through photography and detailed descriptions, seeing a rug in your own home can sometimes change everything.
If your rug isn't quite right for your space, we're happy to offer a 7-Day Exchange Policy to help you find a piece you truly love.
7-Day Exchange Policy
✺ Please contact us within 7 days of delivery to request an exchange
✺ Rugs must be returned in their original, unused condition
✺ Return shipping costs are the responsibility of the customer
✺ If you'd like a rough estimate of return shipping costs before purchasing, feel free to get in touch and we'll be happy to help
✺ Any difference in price between rugs will be charged or refunded accordingly
✺ Exchanges are available on both regular-priced and Archive Sale rugs, subject to availability
✺ Once we receive and inspect the returned rug, we'll arrange shipment of your new selection
Vintage & Handmade Nature
Every Rohi Threads rug is one of a kind and carefully selected for its unique character and craftsmanship.
Many of our rugs are vintage, handmade, and have lived a life before finding their way to your home. As a result, slight irregularities, natural wear, frayed edges, asymmetry, variations in pile, or minor fading may be present.
These characteristics are not considered faults — they are part of the rug's history, craftsmanship, and individuality.
We lovingly refer to this as perfectly imperfect, and it's what makes each piece truly special.
Damaged, Faulty or Incorrect Items
We take great care to ensure every rug is accurately described and arrives safely.
If your rug arrives damaged during transit, is significantly different from its description, or you have received the wrong item, please contact us within 7 days of delivery.
Email hello@rohithreads.com.au with your order number and clear photographs of the issue.
We'll assess the matter and work with you to find an appropriate resolution, which may include an exchange, replacement, store credit, or refund where required.
Need Help Choosing?
If you're unsure which rug will work best in your space, we're always happy to help.
Feel free to get in touch before purchasing if you'd like:
✺ Additional photos or videos
✺ Advice on sizing and styling
✺ Help comparing multiple rugs
✺ Guidance on whether a piece will suit your space
Simply email hello@rohithreads.com.au and we'll do our best to help you find the right piece.
Questions?
For any questions regarding exchanges or your order, please contact:
We're always happy to help ✨