Shipping Information

At Rohi Threads, we take great care to ensure your rug arrives safely and beautifully from our Byron Bay warehouse to your home.

Australia & New Zealand - Free Shipping 🤍

We offer complimentary shipping on all rugs across Australia and New Zealand, with no minimum spend required.

For all other destinations, please contact us at hello@rohithreads.com.au for a custom shipping quote.

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Order Preparation & Dispatch

Every Rohi Threads rug is carefully inspected and quality-checked before leaving us.

✺ Orders are dispatched from Byron Bay, Australia

✺ Please allow 2–5 business days for your order to be prepared and packed

✺ Once dispatched, you'll receive tracking details via email

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Shipping Partner

All orders are shipped via Australia Post and include tracking.

Once your order has been dispatched, you'll receive a tracking link so you can follow your rug's journey to your home.

Need your rug sooner?

Contact us before placing your order and we'll do our best to arrange a faster shipping option where available. Additional shipping charges may apply.

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Estimated Delivery Timeframes

Destination	Estimated Delivery
Australia	6–10 business days
New Zealand	8–12 business days

Please note that delivery timeframes are estimates only and may vary during busy periods or for remote locations.

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Taxes & Duties

Australia

All rugs are shipped from within Australia, so there are no import duties, customs fees, or additional charges for Australian customers.

New Zealand

Any local taxes, duties, or import fees imposed by New Zealand authorities are the responsibility of the customer.

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A Few Important Notes

✺ Please ensure your shipping address and contact details are correct at checkout

✺ Unfortunately, parcels cannot be rerouted once dispatched

✺ If an order is returned due to an incorrect address, failed delivery, or refused delivery, re-shipping fees may apply

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Questions?

If you have any questions regarding shipping or delivery, please get in touch at:

hello@rohithreads.com.au

We're always happy to help ✨