Beni Ouarain Moroccan Rug - Cream/Black - 212cm x 110cm

At Rohi Threads, we take care to ensure your rug arrives in perfect condition, from Morocco to your home.

AUZ/NZ Free shipping

We currently offer shipping to Australia and New Zealand only with free shipping on all orders, no minimum spend required.

If you're located outside of Australia or New Zealand, please get in touch with us at hello@rohithreads.com for a custom shipping quote. We’re happy to explore international shipping options where possible.

Order Preparation & Dispatch

Each rug is professionally cleaned and quality-checked before it leaves Morocco.
Please allow up to 5 business days for your order to be prepared for dispatch.

We ship exclusively with Aramex, our trusted international shipping partner.
Once your rug has been dispatched, you’ll receive a shipping confirmation email with a tracking number so you can follow its journey right to your door.

Delivery Timeframes

Please note: delivery times may vary depending on customs clearance or remote locations.

Taxes, Duties & Shipping Terms

We ship all orders to Australia and New Zealand on a Delivered Duty Paid (DDP) basis — meaning we cover all import taxes (if due), duties, and shipping costs. You won’t be charged anything further upon delivery.

For other countries, if we arrange shipping, it may be on a Delivered Duty Unpaid (DDU) basis — meaning you may be responsible for local import taxes or duties. We’ll advise you clearly before confirming your order.

Important Notes

Please ensure your shipping address is accurate. We are unable to reroute packages once they’ve been dispatched.

If a parcel is returned due to an incorrect address, the buyer will be responsible for re-shipping and any associated fees.

Questions?

We’re here to help.
If you have any questions about your shipment or need a quote for international delivery, email us at hello@rohithreads.com.

A Moroccan Berber rug is a timeless, handwoven piece that brings warmth, texture, and tradition into your home. To preserve its beauty for years to come, proper Moroccan rug cleaning and care is essential. In this guide, we share expert tips on maintaining your Berber rug—from routine upkeep to deeper cleaning techniques—so your rug stays vibrant, soft, and long-lasting.

Professional Washing Before Delivery

Regular Maintenance

1. Vacuuming – Use a vacuum with a gentle suction setting or a handheld vacuum to remove dust and debris. Avoid using a beater bar as it can damage the fibers.

2. Shaking & Beating – Take your rug outside and shake it out to remove loose dirt. For deeper cleaning, use a rug beater to loosen embedded dust.

3. Rotating – Rotate your rug every few months to ensure even wear and prevent fading from prolonged sun exposure.

Spot Cleaning Stains

1. Act Fast – Blot spills immediately with a clean, dry cloth to prevent staining. Avoid rubbing, as this can push the stain deeper into the fibers.

2. Mild Cleaning Solution – Mix a solution of mild dish soap and cold water. Dab the stain gently using a soft cloth or sponge.

3. Rinse & Dry – After cleaning, use a damp cloth to remove any soap residue. Allow the rug to air dry completely before placing it back.

Professional Cleaning

For heavily soiled or antique Moroccan Berber rugs, professional cleaning is recommended. Ensure the cleaner specialises in natural wool and handwoven textiles.

Thank you for choosing Rohi Threads. Each rug in our collection is hand-selected, one-of-a-kind, and carries the spirit of traditional Moroccan craftsmanship. Many of our pieces are vintage or handmade, which means no two are ever the same — and each comes with its own story.

All Sales Are Final

Because of the unique nature of our rugs, all purchases are final. We do not offer refunds or returns based on change of mind.

Please keep in mind:
Our rugs are crafted by hand and often made decades ago. Slight irregularities, natural wear, frayed edges, asymmetry, or minor fading are not considered faults — they are a celebrated part of the piece’s history and handmade nature. We call it perfectly imperfect, and it’s what makes each rug truly special.

Damaged, Faulty or Misdescribed Items

While returns aren’t accepted, we care deeply about your experience. If your rug arrives significantly damaged during transit or is not as described, please contact us within 10 days of receiving your order.

• Email us at hello@rohithreads.com.au with your order number and clear photos of the issue.

• We will assess the matter and offer an appropriate resolution, which may include:

  • A partial or full refund, or

  • A replacement or store credit, if available.

Please note: we cannot accept claims for small imperfections that are consistent with vintage or handmade items.

Received the Wrong Rug?

If you receive an item in error (e.g. the wrong rug was sent), we’ll make it right at no cost to you — including organising the exchange or return shipping.

Pre-Purchase Support

We welcome questions before you order. If you’d like more information about a rug, its condition, colours, or styling — please reach out to us at hello@rohithreads.com.au. We're here to help you feel confident in your purchase.